Privacy policy
This Privacy Policy explains how Paul Denny Conveyancing Pty Ltd (“PDC”, or “we”, “us” or “our”) collects, uses, and shares your personal information. This policy applies to personal information we manage about our customers, visitors to our website www.pauldenny.com.au and members of the public.
We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).
PDC respects your privacy rights and is committed to transparency in how we collect, use, and share your personal information. If you have any questions or concerns about your personal information or this Privacy Policy, email us at info@pauldenny.com.au.
Information we collect and how we collect it.
Personal information that you may provide through our website or otherwise communicate to us includes:
Identity information, such as your first name and last name, date of birth and nationality.
Contact information, such as your postal address, email address and telephone number.
Feedback and correspondence, such as information you provide when you complete a form, respond to surveys, or otherwise correspond with us.
Payment information, such as your credit card or other payment card and billing details as described in the Payment Information section below.
Marketing information, such your preferences for receiving marketing.
Information about your web behaviour such as your Internet Protocol (IP) address, device and browser type, operating system, the pages or features of the website that you browsed and the time spent on those pages or features, the frequency with which you use the website, search terms, the links that you click on or use, and other statistics.
Use of cookies
We may automatically collect record certain information by using cookies and similar tracking technologies to analyse trends, administer the website, track users’ movements around the website, gather demographic information about our user base as a whole, and deliver advertising.
How we use your information
The personal information we collect may be stored in our database and used in the following ways:
To provide to you the services for which you engage us.
To process your inquiries and otherwise deliver customer service.
To process your payments, we share and use Payment Information as described in the Payment Information Section.
To communicate with you about the services. We use your contact information to send transactional communications via email.
To send promotional communications that may be of specific interest to you, including newsletters, promotions and special offers or information about new products and services. All such communications will allow you to easily opt-out of such communications. Alternatively, you can contact us via the details below.
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
Disclosure of your information with Third Parties
We share information with third parties that help us operate, provide, improve, integrate, customise, support and market our services. We neither rent nor sell your Personal Information to anyone. We share your Personal Information (in personally identifiable form) with third parties only as described below.
Service Providers - We may employ third party companies and individuals to administer and provide the Service on our behalf such as authentication, customer support, hosting, backup, storage, virtual infrastructure, website analytics, email delivery, database management services and other services for us. These third parties are permitted to use your personal information only to perform these tasks in a manner consistent with this Privacy Policy and are obligated not to disclose or use it for any other purpose.
Payment Information - When you engage PDC, any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor Stripe through their Stripe Checkout service. We never receive or store your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your Payment Information in accordance with their own Privacy Policy here: https://stripe.com/us/checkout/legal.
Social Media and Third-Party Widgets - Our website may contain widgets and social media features. These widgets and features collect your IP address, which page you are visiting on the website, and may set a cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.
Links to Third Party Sites - Our website may include links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third-party sites, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any website you visit.
Protection of PDC and others - We may release Personal Information when we believe in good faith that release is necessary to comply with that law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of PDC, our employees, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Business transfers - We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business or enter bankruptcy, Personal Information would be one of the assets transferred to or acquired by a third party.
With your consent - In some cases we may ask for your consent to collect, use, or share your personal information, such as when you let us post your testimonials or endorsements in the Service.
Hosting and International Data Transfers
Information that we collect may from time to time be stored, processed in, or transferred between parties or sites located in countries in which our service providers operate, including cloud storage providers. These may include, but are not limited to Australia and U.S.A.
You acknowledge that personal data that you submit for publication through our website or services may be disclosed overseas in accordance with this Privacy Policy. available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
Security of your personal information
We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification, and disclosure.
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth).
If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at info@pauldenny.com.au. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.
Changes to our Privacy Policy
We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the website homepages or by sending you an email notification. We will also keep prior versions of this Privacy Policy in an archive for your review. We encourage you to review our privacy policy whenever you use the website to stay informed about our information practices and the ways you can help protect your privacy.
If you disagree with any changes to this privacy policy, you will need to stop using the website.
Complaints
If you would like to make a complaint about the way we collect, use, disclose, store, or administer your personal information, or otherwise consider there may be a breach of the Privacy Act or the APPs, you may lodge a complaint by contacting our Privacy Contact Officer using the contact details set out below.
All complaints will be treated seriously and dealt with promptly.
You may also make a complaint directly to the Office of the Australian Information Commissioner (OAIC) online, by mail, fax, or email. Please visit the OAIC website at https://www.oaic.gov.au/privacy/privacy-complaints for more information.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us.
Paul Denny Conveyancing Pty Ltd
Suite 303 71 Longueville Road, Lane Cove NSW 2066